Refund Policy
[FULL ADDRESS], Indonesia
1. Summary
All payments for a sidejob subscription are final. Funds we have received are not refundable, except in the limited circumstances set out in clause 5 and to the extent that this does not conflict with mandatory consumer rights under the law applicable to you.
You may cancel automatic renewal at any time. Cancellation stops the next charge but does not refund a payment already taken.
2. Why This Policy Exists
sidejob is a digital product. As soon as payment succeeds, a Licence Key is issued and the full functionality of the Software becomes immediately available. Unlike a physical good, a digital product that has been delivered cannot be returned in its original state.
For the same reason we publish the feature description, terms of service, and system requirements openly before purchase, and we encourage you to read them first.
3. Consent to Immediate Performance
By completing your purchase and receiving a Licence Key, you request that performance begin immediately and acknowledge that any cancellation or withdrawal right that may apply to digital products in your jurisdiction is lost once performance has begun, to the extent that such a waiver is permitted by applicable law.
4. Cancelling a Subscription
You may cancel automatic renewal at any time through the customer portal or by contacting us by email.
Cancellation takes effect at the end of the current Subscription Period. You may continue using the Software until that date, after which the Licence Key ceases to be valid. We do not provide pro-rata refunds for unused days.
5. Limited Exceptions
A refund will only be considered in the following circumstances:
- A duplicate charge for the same Subscription Period caused by a system error.
- A charge taken after your cancellation was recorded and had taken effect.
- A transaction proven to be unauthorised, meaning it was made without the knowledge and permission of the owner of the payment method.
- A technical failure entirely within our control that renders the Software wholly unusable and that we cannot resolve within a reasonable time after you report it.
- Any other case required by the law applicable to you.
Requests based on a change of mind, forgetting to cancel, not using the Software during the Subscription Period, the product not matching personal expectations, limitations of your own hardware, or rejection of Output by a third-party platform do not fall within these exceptions.
6. Matters Outside Our Control
This policy does not apply to fees you pay to an artificial intelligence provider or any other third party. Those fees arise in a direct relationship between you and that provider, and any refund request must be made to them.
We also do not provide refunds for disruption, price changes, policy changes, or discontinuation of service by such third-party providers.
7. How to Submit a Request
Requests must be sent by email to [SUPPORT EMAIL] within fourteen calendar days of the disputed charge, stating the purchase email address, transaction date, order number, and a brief description of the circumstances.
We will respond within seven working days. If a request is approved, funds are returned via the original payment method. The time until funds actually arrive depends on your card issuer or payment provider, and is typically five to fourteen working days.
8. Payment Disputes
If you believe a charge is incorrect, please contact us first. Most issues are resolved faster directly than through a card issuer's dispute process.
Raising a payment dispute or reversing funds unilaterally in respect of a legitimate transaction may result in immediate deactivation of your Licence Key and refusal of future purchases.
9. Consumer Rights
This policy does not reduce your rights as a consumer under Law Number 8 of 1999 on Consumer Protection of the Republic of Indonesia or any other consumer protection rules applicable to you. Where there is a conflict, applicable statutory provisions prevail.
Please note that the payment provider acting as merchant of record has its own policies and discretion, and may decide on refunds in accordance with its own terms.
10. Contact
Questions about this policy may be sent to [LEGAL ENTITY NAME], [FULL ADDRESS], Indonesia, or by email to [SUPPORT EMAIL].